Return and Refund

Order Cancellation (Right of Withdrawal)

If you are based in the European Union, you have the right to cancel your order at any time before it has shipped, without giving any reason. This is known as the right of withdrawal under EU consumer protection law.

Once your order has shipped, it can no longer be cancelled, but you may still request a return once the product is delivered, as described below.

To cancel an order before it ships, go to your account page, open the relevant order, and select Cancel order. If the option is no longer available, your order has already entered the shipping process and a cancellation can no longer be processed automatically. In that case, please contact us and we will assist you.

Return Policy

You have 14 days from the delivery date to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags, and in its original packaging.

If you wish to return a product for reasons not related to a defect or an error on our side, such as a change of mind or general dissatisfaction, the return shipping cost is your responsibility. You may use any courier you prefer. Once the returned item has been received and inspected, the refund will be processed.

If the product shows signs of use or handling beyond what is reasonably necessary to check its nature, characteristics, and proper functioning (similar to what you would do when trying out an item in a physical store), we reserve the right to deduct an amount from your refund proportional to the resulting decrease in value of the product. In cases where the product has been significantly used, damaged, or is no longer in a resellable condition due to handling beyond normal testing, this deduction may amount to a substantial part of the refund. We will always inform you of the assessment and the deducted amount before finalizing the refund.

If the product you received is incorrect, damaged, or defective, the return is completely free of charge and the refund is fully guaranteed, with no deduction applied. In this case, please send clear photos and a short video showing the issue to info@benitronica.com.

You can request a return directly from your account page. We strongly recommend also contacting us by email or through customer support right after submitting the request, so you can share photos and videos of the product and speed up the process.

Our customer service team also offers a dedicated real-time assistance session for every customer after purchase. This live chat, available directly on the product page, connects you with a Benitronica support agent for personalized help.

Exceptions: Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons. This includes products that come into direct contact with skin or animals, such as razors, grooming devices, or other personal care tools, unless they arrive damaged, defective, or incorrect. These restrictions exist to ensure the highest standards of hygiene and customer safety. Please contact us if you have any questions about a specific item.

Exchanges

The fastest way to get the item you actually want is to return the one you have, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@benitronica.com.